Job Description

The Assistant Parts Manager supports the Parts Manager in overseeing daily parts department operations within a commercial equipment environment. This role combines administrative leadership, inventory control, customer service, and hands-on team support. The Assistant Parts Manager ensures efficient workflow, accurate inventory management, high customer satisfaction, and adherence to company policies and safety standards.

Responsibilities:

• Provide daily on-site leadership, guidance, and support to parts department team members
• Assist in managing daily department workflow to ensure efficiency and accuracy
• Complete and maintain daily operational tracking tools and spreadsheets
• Perform projects and special assignments as directed by leadership
• Manage and place daily parts orders, including emergency and special orders
• Oversee and verify daily cycle counts performed by department personnel
• Manage backorder reviews and follow up on outstanding items
• Oversee core return and parts return processes to ensure timely and accurate completion
• Ensure warehouse cleanliness, organization, and proper storage of parts
• Support counter personnel with parts lookup, aftermarket solutions, multi-brand sourcing, and sales completion
• Provide exceptional internal and external customer service
• Assist with troubleshooting parts availability and technical inquiries
• Audit work orders daily for accuracy and completeness
• Code, receive, and process invoices daily
• Coordinate deliveries to ensure timely and accurate order fulfillment
• Ensure a safe working environment and adherence to company policies, procedures, and safety standards

Qualifications:

• Minimum of 5 years of experience in parts sales within a medium- and/or heavy-duty equipment environment, or equivalent experience
• College degree preferred or equivalent combination of education and experience
• Strong knowledge of parts inventory management, aftermarket sourcing, and operational workflows
• Proficiency with inventory or enterprise management systems and related software
• Excellent oral and written communication skills
• Strong organizational and time-management abilities with attention to detail
• Customer-focused mindset with a solution-oriented approach
• Ability to work effectively in a fast-paced environment and support team success
• Demonstrated ability to lead by example and maintain professional standards

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