Call Center Customer Service Representative Job at Swoon, Deerfield, IL

SEJrRmR0aTJBKytNRVdlS3kwc1hlN3ZV
  • Swoon
  • Deerfield, IL

Job Description

***This is a short-term, 4 week contract - potential for fully remote

Job Description:

BASIC SKILLS: Computer, phone, Intermediate Excel skills (managing and reviewing large sets of data, v-lookups, pivot tables, checking for duplicates, etc.

SUMMARY of ROLE: Worker will be provided list of urgent recalls, need to contact Walgreens stores that have this item, speak to manager, and ensure items are taken off of the shelves and disposed of properly.

SOFT SKILLS: Strong communication, organization, independent worker, flexible on time

• Primary responsibility: Track all Pull & Quarantines and recall actions from start to finish, ensuring tasks are completed on time, and actively follow up on recalls until substantiation is confirmed.

• Coordinate and share Pull & Quarantines/Recall communications with internal teams and field operations, ensuring information is clear and timely.

• Act as a point of contact between Compliance and other teams (Operations, Merchandising, Supply Chain, Quality, Technical) during Pull & Quarantines/Recall events.

• Assist with creating and updating compliance communications, SOPs, and Job Aids.

• Help maintain tools and systems that support compliance tracking and reporting.

• Support team projects and initiatives across the entire Retail Compliance team.

• Assist with other areas of retail compliance, such as alcohol, food safety, tobacco, lottery, and other regulated categories.

• Follow up on actions to help ensure they are completed and properly documented.

• Keep organized records to support audits, reviews, and reporting.

• Keynote: Pull & Quarantines/Recalls can occasionally occur outside of normal business hours, including evenings and weekends. The coordinator must be available to respond as needed, though these events are rare.

Job Tags

Temporary work, Flexible hours, Afternoon shift

Similar Jobs

Community Health Centers

Pediatric Licensed Practical Nurse (LPN) Job at Community Health Centers

 ...train and function within all medical disciplines (such as Family, Pediatrics, and OB/GYN). May be required to travel to other CHC...  ...Experience: Minimum of 2 years experience as a licensed LPN in Health Care, Managed Care, physician practice, or clinic setting... 

Insight Global

Welder Job at Insight Global

 ...Welder Now Hiring Were looking for an experienced Welder to join our team. This role is handson, fastpaced, and ideal for someone...  ...What Were Looking For At least 4 years of welding experience Ability to read complex blueprints and understand GD&T Comfortable... 

Maxion Corp

Virtual Data Entry Clerk Job at Maxion Corp

 ...Join Our Team as a Work-From-Home Data Entry Research Panelist! Are you ready to earn money from the comfort of your own...  ...Job: Flexibility at Its Best: Work part-time or full-time, from anywhere, and on a schedule that fits your life.... 

Spot On Media

Data Entry Clerk Remote | Part-Time or Full-Time | No Experience Needed Job at Spot On Media

 ...process. What Youll Do Enter and update information into online systems and spreadsheets Review data for accuracy and completeness...  ...confident in your role. Work Schedule Flexible hours Part-time or full-time options available 100% remote work from anywhere... 

Oak Wood Ventures

General Business Intern Job at Oak Wood Ventures

 ...communities in our pipeline. Leveraging our in-depth property management expertise, Oak Wood Ventures maximizes the operational and financial...  ...seeking a motivated Spring and/or Summer Business Operations Intern to support administrative, operational, and financial tracking...