Data Entry & Customer Support Coordinator Job at Motion Recruitment, Lanham, MD

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  • Motion Recruitment
  • Lanham, MD

Job Description

Job Title: Repair Coordinator II

Location: 10105 Senate Drive Lanham Maryland 20706.

Duration: 3-6 months with potential extension based on fit and need.

Type: Contract.

Pay Rate: $23/hr. on W2

Training Duration: 30 days and OJT

Hours: 8:30 AM - 5:00 PM (possible overtime)

Virtual Interviews

Number of interviews: 1 possible 2

Types: [Technical / Behavioral / Assessment]

Camera required: Encouraged

Duration: 30 min

Interview Panel: HM

Important Note: This is NOT a warehouse position.

Suppliers: Please ensure candidates understand this distinction.

Position Summary

  • The Repair Coordinator is responsible for the proper receipt and tracking of customer subscriber equipment, primarily devices.
  • This includes receiving deliveries, unpacking boxes, validating data, engaging with customers, and entering device and customer information into the system.

Key Responsibilities

  • Receive, unpack, and validate customer devices in the system
  • Engage with customers regarding equipment status and processing
  • Perform accurate data entry of device and customer information
  • Handle customer assets with care and professionalism
  • Collaborate with FTC Service & Sales Teams and direct customer contacts
  • Meet ISO9001 and internal service level objectives
  • Interface assertively and positively with FTC personnel
  • Maintain accountability for workflow and results
  • Use FTCs Oracle-based Service Operating System
  • Adhere to company policies and service cycle targets
  • Demonstrate flexibility and positivity during peak periods (overtime may be required)

Required Qualifications & Skills

  • Typing speed of at least 30 WPM
  • Excellent written and verbal communication
  • Strong organizational and multitasking skills
  • Ability to address service-level challenges across all FTC personnel
  • Experience in fast-paced environments with time-sensitive goals
  • Proficiency in Google Suite and Microsoft Excel
  • Willingness and ability to learn new systems quickly
  • Accountability and self-motivation
  • Effective problem-solving skills
  • Ability to lift boxes up to 30 lbs
  • Initiative and sound decision-making with minimal supervision
  • Team player and self-sufficient contributor
  • Strong work ethic and professional demeanor

Main Responsibilities

  • Proficiency in Google Suite and Microsoft Excel
  • Typing speed of at least 30 WPM
  • Ability to lift up to 35 lbs
  • Strong written and verbal communication skills
  • Organizational skills and multitasking ability
  • Customer service experience
  • Team collaboration
  • Answering and filtering incoming calls
  • Ability to work in a fast-paced environment under time constraints
  • Learn and use FTC Service Operating Systems (Oracle, Excel, Salesforce, Dialpad)
  • Follow detailed work instructions
  • Accountability and reliability
  • Positive attitude under pressure
  • Individual contributor and team player
  • Decision-making with minimal supervision over time
  • Strong work ethic and problem-solving skills

Key Contributions (First 90-120 Days)

  • Become fully proficient in using internal platforms
  • Transition from trainee to self-sufficient agent
  • Deliver consistent, high-quality performance and reliability

Must-Have Qualifications

  • Mid-level experience required
  • Software Proficiency
  • Oracle
  • Excel
  • Salesforce
  • Dialpad

Work Environment & Safety

  • Environment: Team-based, open floorplan
  • Lifting Requirement: Up to 35 lbs
  • Safety Equipment: To be provided as needed

Team Structure & Reporting

  • Receiving Department - scanning, unboxing, organizing, and system entry of deliveries.
  • Additional duties include email and phone support.

Job Tags

Contract work, Fixed term contract, Traineeship

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