Dispatcher - HVAC/R Job at AMS Industries, Inc., Nashville, TN

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  • AMS Industries, Inc.
  • Nashville, TN

Job Description

AMS Industries, Inc. is a MEP+ contracting firm serving the commercial, industrial, refrigeration and nuclear industries (PMT). With over 60 years of existence, AMS has grown from a small refrigeration contractor with a few employees to a multi-discipline and multi-market MEP contractor with more than 500 employees. We strive to meet our commitments to clients, develop our people and improve our communities. We are an equal-opportunity employer.

Located in our Nashville, TN facility, the main duties will consist of handling invoicing and dispatching technicians to service appointments. The Dispatcher must be able to have a high level of attention to detail with a proven record of making sound decisions. He or she must also follow company training to ensure prompt and accurate customer service as well as excellent employee relations.

Responsibilities:

  • Dispatch HVAC/R technicians to service appointments.
  • Engage technicians to ensure performance is optimized.
  • Daily Invoicing
  • Lead and motivate the technicians to achieve goals.
  • Schedule customer appointments and ensure arrival within scheduled windows.
  • Create and forecast a schedule to ensure we meet all customer needs.
  • Cross-train job duties with fellow employees.
  • Provide Administrative Assistance to service team.

Qualifications:

  • High School diploma or GED.
  • Excellent written and verbal communication skills.
  • Exceptional organization and leadership skills.
  • Experience in data entry (3-5 years).
  • Proficiency with Microsoft Office Suite (Excel, Word).
  • Exceptional people and diplomacy skills necessary to successfully resolve all customer concerns, internal challenges.
  • Ability to work under pressure and in a high paced work environment.

Job Tags

For contractors, Work at office

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