Job Description

Job Description – Facilitated Enrollment Representative

We are seeking motivated sales professionals to help educate and guide customers through health insurance plans in a field-based sales role. You will have the opportunity to work directly in communities, build relationships and make meaningful impact on people’s healthcare access. Description of Duties:

• Present to, follow up and sell Individual Medicaid, Essential Plan, QHP and CHP products on a direct sales basis. Assist and enroll individuals by completing the appropriate application forms, obtain required documentation necessary for enrollment, and meeting necessary enrollment targets.

• Conduct home visits and other appointments as needed to complete the application and obtain all required documentation.

• Develop and maintain appropriate understanding of the health care products related to sales responsibility. Successfully complete periodic certification and testing to maintain knowledge level established by regulations.

• Maintain appointments, develop community marketing sites, establish relationships with community-based organization.

• Participate in health-related activities / special events including evening and weekend activity, create self-generated leads, and provide services to walk-ins. Obtains feedback from referral sources and prospective enrollees.

• Stimulates word-of-mouth referrals from participants, prospects and their families.

• Utilize automated tools to perform individual enrollment duties.

• Refer all existing members up for recertification to Retention Specialist when applicable.

• Perform recertification activities when necessary.

• Function as a liaison between all EmblemHealth departments to help identify and capture prospect’s problems or concerns. Work with Neighborhood care team to maintain and improve EmblemHealth’s image as a High Quality and Affordable health plan in the community.

• Assist members with selecting a Primary Care Physician (PCP) using the provider directory.

• Present EmblemHealth insurance products and benefit plans to community groups, small businesses and other prospective subscribers.

• Develop and execute sales plan which focuses on growth of the individual products in the assigned neighborhood. Maintain and grow book of enrollments. Enrollment activities include on[1]site coverage at hospitals, provider offices, city agencies, community business partners and Community Based Organizations (CBO’s). All activity entered into Salesforce tool.

• Performs other duties as assigned or required.

• Regular attendance is an essential function of the job. Qualifications:

• High School Diploma or equivalent required

• 4 years of relevant sales experience preferred

• Driver’s License and automobile with appropriate coverage is highly preferred for territories – Long Island, Staten Island, Westchester, etc.

• Travel in the New York metropolitan area required

• Must be able to work nights and weekends as required

• Excellent interpersonal and presentation skills and the ability to work independently

• Excellent organizational and communication skills, both verbal and written

• Ability to develop strong relationships and influences in the community

• Ability to input and update data in database system

• Works independently and produces Self-Generated leads

• Ability to multi-task

• Successful completion of annual product training and testing to maintain regulatory certification

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