Job Description

Position Summary

The Inside Sales Consultant plays a pivotal role in driving growth and delivering exceptional customer experiences across the Advantage Program. This position supports Residential, Commercial, and Dealer channels, serving as a central resource for customer engagement, sales enablement, and operational coordination.

Key Responsibilities:

• Provide dedicated support for the Residential Advantage Program, including assisting customers, operations, and contributing to the internal growth and development of the program.
• Generate Advantage end-of-term upgrades for residential customers, ensuring smooth transitions and timely execution.
• Support Business Development initiatives by assisting with outreach, lead generation, and expanding the Service Experts and Advantage Program footprint.
• Provide responsive customer support for Advantage Commercial and Dealer clients, addressing inquiries, resolving issues, and maintaining high satisfaction levels.
• Collaborate with internal teams (Sales, Operations, and Product) to streamline processes and improve service delivery.
• Maintain accurate records and documentation to support reporting, forecasting, and continuous improvement efforts.
• Assist in preparing sales materials and presentations for internal and external stakeholders.
• Monitor customer feedback and trends to help shape future program enhancements and service strategies.
• Proactively follow up with leads and customers to ensure timely progression through the sales pipeline.
• Utilize CRM tools to manage leads, track customer interactions, and support reporting efforts.

Required Qualifications:

• High School Degree or GED (a bachelor’s degree or related professional sales certifications preferred)
• 1+ years in outbound/telemarketing sales or related sales experience
• 2+ years in customer service
• Excellent verbal and written communication skills
• Ability to navigate multiple support center operations systems
• Strong selling and business-development skills
• Demonstrated commitment to the delivery of high quality, customer-focused service.
• Excellent interpersonal skills with the ability to decipher customer concerns and translate them into business solutions
• Valid driver’s license with acceptable driving record
• Available to work flexible hours and on-call shifts as needed

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

· Competitive Pay with incentive opportunities

· Paid Time Off and Company Holiday Pay

· Medical, Dental, and Vision Insurance programs

· 401(k) Retirement Savings Plan with company matching contributions

· Life Insurance and disability insurance options

· Supplemental benefit programs

· World Class Training opportunities through our Experts University

· Career Development opportunities

Service Experts Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email talentacquisition@serviceexperts.com

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