Job Description

Duties/Responsibilities : The Office Assistant 1, SG-6, will be assigned to the Claims Processing Unit within the Office of Victim Services. Specific duties include, but are not limited to:

• Monitor incoming claim applications and data enter paper victim compensation claim applications on behalf of victims of crime;
• Assign victim compensation claims to OVS Investigators;
• Answer phone calls to the Agency’s primary phone numbers, including the 800 and main OVS telephone lines, and route calls as appropriate;
• Monitor shared email inboxes for Claims Intake and victim compensation Emergency Awards, taking appropriate action for each inquiry;
• Barcode label, scan, and send tasks/notifications to manage documents related to victim compensation claims within the claims processing system;
• Assist victims, claimants, and providers with the disposition and status of compensation claims and reimbursement;
• Utilize knowledge of Agency policies and procedures to perform assigned job duties;
• Perform other duties as assigned, including coverage for mail duties as needed.

Minimum Qualifications : NON-COMPETITIVE MINIMUM QUALIFICATIONS:

There are no minimum education or experience requirements for this position. All interested candidates are encouraged to apply.

NY HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

COMPETITIVE MINIMUM QUALIFICATIONS:

Permanent service in this title or one year of permanent competitive or 55-b/c service in a title SG-4 or higher and otherwise eligible for transfer under Civil Service Law.

Candidates eligible for 55-b/c appointment are encouraged to apply.

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