Job Description

BCforward is seeking a highly motivated Onboarding & Experience Specialist (HR & Operations) to support our operations in Indianapolis, IN.

Summary:

• Position Title : Onboarding & Experience Specialist (HR & Operations)
• Location: Indianapolis, IN
• Duration: Full-Time Employee
• Travel: N/A
• Work Requirement: W2, sponsorship cannot be provided for this role.

Overview:

• The Consultant Experience & Operations Coordinator owns the end-to-end onboarding and lifecycle experience for consultants, serving as the primary point of contact from pre-start through offboarding. This role ensures a seamless, high-quality Day 0 and Day 1 experience while managing ongoing HR operations, assignment coordination, and consultant engagement.
• The ideal candidate combines strong operational execution with a hospitality-driven mindset, delivering a welcoming and organized experience while maintaining accuracy across systems, processes, and compliance requirements. This individual will partner cross-functionally with HR, IT, and business leadership to support consultant success and continuously improve onboarding and operational workflows.

Key Responsibilities:

• Consultant Experience & Support: Serve as the primary point of contact for consultant HR-related inquiries, providing guidance and escalating sensitive matters as needed
• Onboarding & Day 1 Delivery: Coordinate and execute end-to-end onboarding, including pre-start logistics, system setup, communications, and in-person Day 1 experience (welcome, equipment, access, orientation, and support)
• HR Operations & Compliance: Maintain accurate records across systems, ensure onboarding task completion, and support compliance requirements, training, and policy communication
• Assignment & System Management: Manage consultant data in ATS, Beeline, and internal systems, including start dates, changes, transfers, and contract administration support
• Engagement & Feedback: Conduct structured check-ins (Day 3, 7, 15, 30), manage surveys, and identify trends to improve the consultant experience
• Payroll, Bonus & Expense Coordination: Support payroll accuracy, process pay and bill rate changes, manage bonus tracking and approvals, and review consultant expenses and travel needs
• Offboarding & Lifecycle Management: Coordinate consultant offboarding, including exit processes, equipment return, and system access removal
• Cross-Functional Coordination: Partner with HR, IT, Facilities, and Practice Leads to ensure a consistent and high-quality consultant experience
• Process Improvement: Maintain onboarding workflows, track insights, and continuously improve processes and service delivery

Job Requirements:

• 1–3 years of experience in HR, operations, staffing, hospitality, or a related field
• Strong organizational, time management, and multitasking abilities
• Excellent written and verbal communication skills
• Professional presence with a customer-focused, service-oriented mindset
• Ability to manage time-sensitive, high-visibility responsibilities
• Basic IT proficiency (logins, Wi-Fi, password resets, device setup)
• Experience with systems such as ATS, ServiceNow, ServiceCloud, Teams, or SharePoint preferred
• Exposure to payroll, expense management, or compliance processes is a plus
• High attention to detail with strong problem-solving and adaptability
• Ability to work onsite Monday–Friday, 8:30 AM – 5:00 PM

Benefits :

We offer a comprehensive benefits package that includes medical, dental, and vision insurance to support employees' health and well-being. In addition, employees have paid holidays, paid time off and access to a 401(k)-retirement plan.

About BCforward:

BC forward began as an IT business solution and staffing firm. Founded in 1998, BC forward has grown with our customers’ needs into a full-service personnel solution’s organization. Headquartered in Indianapolis, Indiana, BC forward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BC forward to deliver uniquely configured IT staffing and project solutions over the years of catering to our customers’ specific needs. BC forward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

We must inform you that during the hiring process, we may ask for you to disclose and provide us with various categories of your personal information, including identifiers such as your name and address, professional information, commercial information, education information, and other related information. Please note that we will only use this information to facilitate and complete the recruiting process. This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing to cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to and including both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

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