Job Description

Hello,

Greetings from Pride Health I hope this email finds you well.

This is Shubham, and I work here as a Senior healthcare Recruiter. The job title is Patient Services Coordinator (Arabic fluency) to support our client’s medical facility based in New York, NY 10032 . I am sharing the job info below.

If you like the job, then kindly reply with your availability to speak with you further.

Job Details:

Job Title: Patient Services Coordinator (Arabic fluency)

Location: New York, NY 10032

Shift: Days 5x8; 9:00 am - 5:00 pm

Duration: 13 weeks

Pay Rate: $28/hr - $30/hr

Responsibilities:

• Receives and evaluates requests for medical services, identifies the appropriate physician(s) and supports the development of the proposed plan of care.
• Functions as the liaison between hospital, physicians and patients seeking care at Facility throughout the process.
• Interfaces with hospital department heads, clinical chiefs, physicians and staff in the preparation of treatment plans, estimates, and financial clearance.
• Communicates these to the patient and his/her family/guests.
• Manages the physician appointment process according to patient needs (a specific physician vs. non-specific physician requests).
• Ensures that all appointments are coordinated in a timely manner. Uses discretion in selecting the appropriate physician(s) based on information provided by the patient and/or his/her referring physician.
• Supervises the coordination of travel arrangements, hotel reservations and airport transportation.
• Represents the Department in dealing with embassy personnel in the referral of foreign dignitaries and/or embassy employees and ensures that all financial information is provided to financial counselors.
• Upon arrival at the medical center, provides immediate assistance and orientation to the patients and their family members and guests. Oversees registration and financial clearance process with the financial counselors.
• Accompanies patients to physician appointments and visits inpatients on a daily basis. Frequency of daily visits varies according to patient needs and/or family requests.
• Provides real-time language interpretation services during physician appointments and/or when receiving hospital services.
• Responsible for maintaining a complete and up-to-date electronic record of all information related to the patient’s services in the Department’s International Patient Record System (IPRS). This includes tracking how and why a patient contacted facility, complete demographics, and maintaining detailed notes on all activities so that any member of the Department can provide information as needed on a case.
• Manages the post-discharge or post-service follow-up process by ensuring that patients receive copies of medical reports, physician instructions, prescriptions, etc. Places courtesy call one week after patient returns home.
• Provides weekly and daily updates of the clinical status of current patients to the financial guarantors (Embassy or Insurance company).
• Attends daily inpatient huddle, answers phone calls related to any patients concerns during work hours.
• Performs other job related duties as assigned.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, Healthcare Administration, International Relations, or related field (Required).
• 40+ hours of professional medical interpreter training, language proficiency assessment, or national certification (if interpretation is part of the role).
• Medical interpretation certification if performing interpreter duties - Arabic (Required).
• 3-5 years experience in a patient services environment in a tertiary care medical centers physician’s office, or related health care setting, or in public relations, or within the premier hospitality industry having direct contact with guests and the general public.
• Fluency in English and Arabic, (Verbal and Written) as required.

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Thanks & Regards,

Shubham Saini

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