Job Description

Patient Service Coordinator

Pride Health is seeking a Patient Service Coordinator for one of its clients in Massachusetts.

This is a 3-month contract with the possibility of extension with competitive pay and benefits.

Location – Boston, MA - 02114

Pay range - $20 to $24 per Hour on a W2.

Length of assignment – 3 Months of Contract (Possibility of extension)

Shift / Schedule – Monday to Friday, 08:30 AM - 5:00 PM

Job Duties

• Performs all check-in and check-out functions, as outlined by the client Front Desk Standards of Operations.
• Maintains confidentiality and privacy, which are consistent with HIPAA guidelines.
• Provides support and information to providers to problem-solve and manage complex administrative patient issues.
• Triages and manages complex telephone calls, utilizing courteous customer service skills.
• Maintains confidentiality and privacy, which are consistent with HIPAA guidelines.
• Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification, co-payment collection, cash management, encounter form reconciliation, etc.
• Schedules patient appointments and procedures using the Epic systems, Cadence, and Epic Clinical programs.
• Manages Epic In Baskets & Epic Workqueues
• Coordinates and tracks appointments via Epic Follow Up Work Queue Lists
• Assists with training and orientation of new staff, where applicable.
• Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.

Requirements

• High School Diploma or GED.
• At least 2 years of experience in a healthcare front desk or admin role.
• Experience with Epic or similar EHR systems.
• Strong organizational and communication skills.
• Knowledge of medical office procedures and HIPAA compliance.

Pride-Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

Pride-Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Pride-Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

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