Restaurant Manager Job at UNCO, Dallas, TX

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  • UNCO
  • Dallas, TX

Job Description

RESTAURANT SERVICE MANAGER - HERO

About us

At Hero we believe in healthy competition, the freedom of choice, ice cold beer after a hard days work, and that hanging with friends is life! Located next to the American Airlines Center in Victory Park, Hero is a modern sports bar and restaurant with a vintage flair where you can eat like an athlete and a fan alike. With more than 24,000 sq. ft. of space, six full service bars, a 24-ft. HD screen, arcade games, and a fully private upstairs lounge, Hero has room for it all!

We’re looking for high-energy individuals who thrive in fast-paced environments and want to grow with a company that puts its team and guests at the heart of everything. Our restaurants are built on strong teams, vibrant service, and real connections.

Expectations:

People

  • Build and maintain a strong, stable team through intentional staffing, rankings, and one-on-ones.
  • Develop team members through individualized growth plans and ongoing coaching.
  • Lead quarterly trainer meetings to align on standards and guest-focused behaviors.
  • Ensure all staff are fully trained and supported using 1Huddle and clear communication in 7Shifts.

Product

  • Uphold product and service quality through disciplined staffing pars and schedule planning.
  • Protect timing, pacing, section flow, and order accuracy to deliver a consistent guest experience.
  • Lead continued training on menu knowledge, allergy protocols, and storytelling that elevates the guest connection.
  • Complete the Captain’s Checklist daily to ensure readiness, consistency, and operational clarity.

Performance

  • Meet weekly with GMs to review guest feedback, identify service trends, and target improvements.
  • Make labor and staffing decisions that balance efficiency with a guest-first approach.
  • Post clear daily notes outlining shift takeaways, priorities, and next steps that drive performance.
  • Communicate operational changes proactively to protect execution, accuracy, and profitability.

Other Essential Job Requirements

  • Must be able to stand and walk for extended periods, often the majority of a shift.
  • Frequently required to lift and carry up to 25–30 lbs (e.g., cases of product, small equipment).
  • Occasionally required to lift and carry up to 50 lbs with assistance.
  • Comfortable bending, reaching, and working in fast-paced, high-energy environments.
  • Ability to move quickly and safely through crowded spaces and in close proximity to hot surfaces, sharp objects, and cleaning chemicals.
  • Must be able to work in both indoor and outdoor environments, sometimes in varying temperatures.
  • Maintain visual and auditory awareness to ensure safety, quality, and service standards are met at all times.
  • Occasionally required to lift up to 150 lbs with the help of equipment like a dolly.
  • Occasionally required to speak in front of large groups, including team members and guests.
  • May be required to work days, nights, weekends, and holidays, and adjust to occasional schedule changes based on business needs.

Job Tags

Shift work, Night shift, Weekend work

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