Job Description

Job Title: Senior Business Analyst

Work Location: Springfield,IL

Position Overview

A Senior Business Analyst leads the identification, analysis, and documentation of complex business requirements and processes across multiple projects and initiatives. This role partners closely with business stakeholders, technical teams, and leadership to translate business needs into clear, actionable requirements and solution designs. The Senior Business Analyst drives requirements discovery, process improvement, and business validation efforts, ensuring solutions align with organizational goals, technical standards, and operational realities.

Senior Business Analysts are expected to proactively identify risks, resolve ambiguity, mentor junior team members, and support initiatives throughout the full development lifecycle.

Key Responsibilities

Requirements Discovery & Analysis

• Lead end-to-end business and functional requirements analysis, including workflow and process analysis.
• Elicit, analyze, and document complex business needs through stakeholder interviews, workshops, and document reviews.
• Distinguish between user requests and true business needs through critical evaluation and structured analysis.
• Decompose high-level concepts into detailed requirements and abstract detailed findings into strategic insights.

Process Improvement & Solution Design

• Identify gaps, inefficiencies, risks, and improvement opportunities in existing processes and systems.
• Support business process re-engineering and transformation initiatives.
• Conduct impact analysis and support cost-benefit or feasibility assessments as needed.

Stakeholder Engagement & Leadership

• Act as a primary liaison between business stakeholders, technical teams, and leadership.
• Plan, facilitate, and lead stakeholder workshops, working sessions, and requirement reviews.
• Manage stakeholder expectations by clearly communicating scope, assumptions, risks, and dependencies.
• Mentor and guide junior and mid-level business analysts; provide review and feedback on deliverables.

Documentation & Deliverables

• Produce high-quality artifacts including business requirements, functional requirements, use cases, process flows, and workflow diagrams.
• Ensure documentation is complete, accurate, traceable, and consumable by both business and technical audiences.
• Maintain requirements traceability throughout design, development, testing, and post-deployment phases.

Collaboration & Delivery Support

• Work closely with development, testing, and implementation teams to support solution delivery.
• Participate in Agile or hybrid delivery ceremonies and support backlog refinement, sprint planning, and validation activities.
• Assist with test case definition, user acceptance criteria, and solution validation.

Required Skills & Experience

Core Competencies

• Proven experience as a Senior Business Analyst or equivalent role supporting complex initiatives
• Advanced requirements elicitation, documentation, and facilitation skills
• Strong analytical, critical-thinking, and problem-solving abilities
• Excellent written, verbal, and interpersonal communication skills
• Ability to lead discussions, reconcile conflicting inputs, and drive consensus

Technical & Analytical Skills

• Proficiency with requirements management and documentation tools
• Business process modeling and workflow diagramming
• Strong Excel skills and experience working with data to support analysis
• Understanding of database concepts and working knowledge of SQL
• Familiarity with Agile and Waterfall delivery methodologies

Preferred Qualifications

• Experience with data analysis, reporting, or visualization tools
• Business intelligence or analytics platform exposure
• Experience supporting large-scale system implementations or modernization efforts
• Knowledge of change management principles
• Business Analysis certification (e.g., CBAP, PMI-PBA)

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