Job Description

As a Guest Service Agent at Hampton Inn Boston-Natick, you will be the welcoming face of our hotel, providing exceptional service to our guests and ensuring a seamless and enjoyable stay. You will assist with check-ins and check-outs, respond to guest inquiries, and help maintain a clean and inviting lobby environment. Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Assist with check-in and check-out procedures efficiently and accurately.
• Respond promptly to guest requests and resolve any issues or concerns.
• Handle phone calls, reservations, and provide information about the hotel and local area.
• Maintain the cleanliness and orderliness of the front desk and lobby area.
• Collaborate with other hotel departments to enhance guest satisfaction.

Requirements

• High school diploma or equivalent preferred.
• Minimum of 1 year hotel/resort experience preferred.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and a friendly, approachable demeanor.
• Ability to handle multiple tasks efficiently and work well under pressure.
• Basic computer skills and ability to learn hotel software systems.
• Availability to work flexible hours, weekends, and holidays.

Benefits

• Competitive hourly wage of $17.75-$17.75 paid bi-weekly.
• Opportunities for career growth within the hospitality industry.
• Friendly work environment and supportive team culture.
• Employee discounts on hotel stays and services.
• Medical, Dental and Vision Insurance
• Optional supplemental insurance

* 401(K)

• Personal and Vacation time
• Free parking

About the Company Hampton Inn Boston-Natick is part of the trusted Hampton by Hilton brand, committed to providing a welcoming and comfortable experience for every guest. Located in Natick, MA, we strive to deliver quality accommodations and exceptional customer service, making us a preferred choice for travelers to the Boston area. We are an Equal Opportunity Employer.

Job Tags

Bi-weekly pay, Hourly pay, Full time, Local area, Flexible hours, Weekend work

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