Job Description

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About Insurance Administrative Solutions

Insurance Administrative Solutions (IAS) is a third-party provider of comprehensive administrative solutions for our clients in the insurance industry. We offer a business process outsourcing solution that helps insurers optimize administrative workload, bolster their industry expertise, leverage emerging technologies, and streamline operations. With strong industry knowledge, we deliver value to our customers by providing compassionate customer service, efficient processing, and quality results. Here at IAS, we embrace the fact that great things are only accomplished by working as a team. We believe that all of our employees have valuable input no matter the level. Our highly collaborative team environment offers each of our employees a place where they can excel.

Job Summary

Work directly with an Underwriter to learn how to review an application for insurance coverage against a carrier's guidelines to determine eligibility. Candidate must be local. This is not a remote position, at this time.

Primary Responsibilities:

• Must be able to work your scheduled shift and if needed, rotate schedules with other employees for proper departmental staffing needs, work overtime if needed and (including mandatory AEP overtime).
• Must be detailed oriented and possess good verbal/written/typed communication skills.
• Must be able to work in a work environment where procedures change frequently.
• Must be able to work independently and efficiently to meet contractual time service agreements.
• Assist agents with comments or questions about applications and the likelihood of acceptance by the company.
• Using the main frame computer system, log applications using automated log/proposal program, ensuring that agent is appointed in the state where the application was written, application was signed by both the agent and applicant, and the correct state-approved application and required miscellaneous forms are submitted and complete.
• Calculate modal premium due, noting any shortage or overage, and prepare and balance CWA Input Form.
• Using the main frame computer system input CWA into the CWA database, when applicable.
• Make out going calls to agents or applicants to verify information that is left blank or unclear on the application.
• Complete non-medical telephone interviews with applicants when necessary.
• Order and follow up on requirements pre and post issue.
• Learn and understand the differences between Federal and State Open Enrollment, Guarantee Issue and Standard applications.

Primary Skills & Requirements:

• High School Diploma/GED with one (1) year experience in insurance, the medical field or customer service.
• Language skills: ability to read and interpret documents such as procedure manuals and written handouts.
• Reasoning ability: need to apply common sense to carry out written and/or verbal instructions.
• Must be able to deal with problems containing multiple variables.
• Must be a team player, also multi-tasked, organized, and work efficiently.
• Exhibit self-direction and proactive problem solving.
• Uses tact when expressing ideas or opinions to respond to objections successfully.
• Work in a timely manner to meet deadlines, while maintaining a high level of accuracy and quality.
• Calculate figures and amounts, with and without use of an adding machine.
• Must be able to type at least 40 wpm.
• Must have knowledge of Microsoft Word, Microsoft Outlook (email), and other computer systems.
• Pharmacy and/or insurance background is preferred.
• Honesty, as well as respect, for the company and its policies & procedures is crucial.

Schedule:

• Monday to Friday
• 37 hour work week

About Integrity

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.

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